This incident has been resolved. Starting at 14:33 UTC on November 10, customers in our EU environment experienced slow responses and request timeouts in the API and in the web application, caused by high load on a shared database. The load has been reduced and response times in the EU environment are back to normal. Our US environment was not affected.
Some API requests that timed out may still have been processed. We are reviewing requests made during this window and will contact affected customers directly if any action is needed. We apologize for the disruption.
Posted Nov 10, 2026 - 15:35 UTC
Identified
Since 14:33 UTC on November 10, customers in our EU environment may be experiencing slow responses and request timeouts, in the API and in the web application. Creating and updating clients, transactions and sessions through the API is affected, and some pages in the web application may load slowly or fail to load.
We have identified the cause as high load on a shared database in the EU environment, and we are applying mitigations to reduce it. Our US environment is not affected.
Some API requests that timed out may still have been processed. We are reviewing requests made during this window and will contact affected customers directly if any action is needed. We will post another update as soon as we have confirmed recovery.
Posted Nov 10, 2026 - 15:25 UTC
This incident affected: Web Application (CRM, Transaction Warehouse, Alerts & Case management) and API (API functionality).