Between 20:48 and 21:06 UTC on November 5, some customers in our US and EU regions saw errors when viewing, creating or updating alerts, in the web application and through the API. The cause was an incompatibility in a release deployed at 20:46 UTC. The issue has been mitigated and error rates are back to normal. We are reviewing alerts created during this window to make sure they were fully processed, and will contact affected customers directly if any action is needed.
Posted Nov 05, 2026 - 21:10 UTC
This incident affected: API (API functionality) and Web Application (Alerts & Case management).